Privacy Policy

Personal information is used solely for:

• Providing therapeutic and educational services
• Granting you access to online courses and monitoring progress
• Communicating with you or your referring professionals
• Complying with legal and professional obligations
• Facilitating NDIS reporting or billing (if relevant and with your consent)

We will never share your information without your consent, unless required by law (e.g. in cases of risk to yourself or others, child protection concerns, or court orders).

As a registered counsellor, I uphold strict confidentiality. However, there are limits where I am ethically and legally required to act, including:

• If a client is at serious risk of harming themselves or others
• If there is a risk of harm to a child
• If required by subpoena or court order

All personal and health records are securely stored:

• Physical documents are kept in locked cabinets
• Digital files are stored in encrypted, password-protected systems

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.

In accordance with professional and legal requirements:

• Adult client records are kept for 7 years after the last contact
• Child client records are retained until the child turns 25

After this period, your records are securely destroyed.

You have the right to:

• Request access to your personal or health information
• Ask us to correct inaccurate, outdated, or incomplete information

To do so, please contact us using the details at the end of this policy. We will respond within a reasonable time.

If you choose to attend counselling sessions via phone or video, please ensure you are in a private space. While all reasonable measures are taken to protect your privacy, you are responsible for the confidentiality of your environment.

If you are an NDIS participant, we may collect and share relevant information with your support coordinator, plan manager, or the NDIA for service provision and funding purposes. This will only be done with your informed consent.P

Calm Kidz Program counselling services are delivered in accordance with the Australian Counselling Association (ACA) Code of Ethics and Practice. This includes respecting your privacy, obtaining informed consent, maintaining professional boundaries, and working within the scope of practice.

The counselling and educational services provided by Calm Kidz Program are not a substitute for medical, psychiatric, legal, or crisis services. If your needs fall outside the scope of counselling support, we may recommend a referral to another professional, such as a psychologist, GP, or allied health provider.

Any wellbeing or educational content (including references to natural supplements, nutrition, or lifestyle practices) is for educational purposes only, does not constitute medical advice, cannot be used as a medical diagnosis, and should not replace consultation with a qualified healthcare professional.

If you have a concern or complaint about how your information is handled, please contact us first. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.